_{Ancillary Services Manager}

_{Location: Heathrow Consolidation Centre (HCC)
Contract Type: Permanent
Salary: £45,000 – £60,000 per annum (estimated market range)
Bonus: Performance-related (optional to include)}

_{About the Role}

_{We are seeking an experienced Ancillary Services Manager to lead multi-department operations across warehouse, customer service, and additional service functions.}

_{This is a senior leadership role focused on operational excellence, revenue growth, and continuous improvement.}

_{Key Responsibilities}

_{Operations & Warehouse}

• _{Oversee Multiuser Warehouse operations}
• _{Manage systems (OMNI / SOM) and data integrity}
• _{Drive process improvements and efficiency}

_{Additional Services}

• _{Lead parcel delivery and ancillary service operations}
• _{Own financial reporting and invoicing processes}
• _{Identify and develop new revenue streams}

_{Customer Service}

• _{Manage team performance, rotas, and attendance}
• _{Oversee inboxes, call logs, and service standards}
• _{Implement best practices and process improvements}

_{Strategy & Performance}

• _{Deliver short-term operational strategy}
• _{Monitor KPIs and financial performance}
• _{Report to senior leadership}

_Requirements

• _{Proven operations or logistics management experience}
• _{Strong financial and commercial awareness}
• _{Experience leading multi-functional teams}
• _{Excellent stakeholder management skills}
• _{Data-driven decision-making capability}

_{Why Join}

• _{High-impact leadership role}
• _{Opportunity to drive commercial growth}
• _{Work within a dynamic Heathrow operation}

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